Understanding Our Return & Exchange Policy
Thank you for choosing Elna Line as your preferred fashion brand. No exchange or refund will be made in custom-made order. If you need to exchange your item we offer 7 days from the date of receiving your purchase. Items must be returned in an unused condition with the original tags and labels attached to the garment along with your original reciept. Elna Line is not responsible for the return delivery costs, all return will be borne by the customer.
We do not accept exchanges on any Elna Line items purchased from our retail partners. Kindly contact the original store of purchase regarding their return policy.
We do not accept refunds or exchanges on any sale items, customized designs, or products shipped outside of the UAE. If you have any questions kindly contact our team info@elnaline.com
What is Our Return & Exchange Policy?
Our Return & Exchange Policy is designed to make your shopping experience smooth and enjoyable. If you're not completely satisfied with your purchase, you can return or exchange it within 30 days of receiving your order. This gives you ample time to decide if your item meets your expectations. We believe that providing a generous return window helps build trust with our customers, so you can shop with confidence.
How to Initiate a Return or Exchange
To initiate a return or exchange, simply log into your account and navigate to the 'Orders' section. From there, you can select the item you'd like to return and follow the provided instructions. However, if you need any assistance, our customer service team is here to help. They can guide you through the entire process, making it as easy as possible for you.
Conditions for Returns and Exchanges
While we want to accommodate all requests, there are certain conditions that apply to our Return & Exchange Policy. For example, items must be unworn, unused, and in their original packaging. This helps ensure that the products can be resold. Additionally, certain items like swimwear and intimate wear may not be eligible for return due to hygiene reasons. Understanding these conditions can help you make informed decisions when shopping with us.